Professional Supply Policies

Placing an Order  Shipping Policy  Return Policy  Privacy Policy  

You may place an order through our Website, by Fax or by contacting us directly Monday through Friday from 8am - 4:30pm EST.

•  Phone: 1-800-227-8169
•  Fax: 1-561-241-2456

 Payment Methods

•  We accept the following Credit Cards:

•  Check, Money Order or Cashier's Check:

If you would prefer to pay for your order by Check, Money Order or Cashier's Check, you may do so by mailing your order and payment to the address listed below. Once your order and payment have been received in our office, the order will be processed and shipped.

Professional Supply
500 NW 77th Street
Boca Raton, Fl. 33487

 Sales Tax

       Sales Tax will be charged on all orders being shipped within the state of Florida.

Orders placed by noon normally ship the same day.

Orders placed after normal business hours, which are Monday through Friday, 8am - 4:30pm EST, will be shipped out the next business day.

 Our Shipping Rates

•  We use Real Time UPS based on total purchase weight.
•  Certain items may have an additional charge due to excessive weight.
•  All orders are shipped via UPS Ground.

Real Time UPS

       *Free shipping applies only to orders of $150.00 or more that are being shipped within the Continental United States.

•  For additional UPS Shipping Rates such as 3 Day, 2nd Day or Overnight, for orders being placed within the Continental United States, please contact us directly at 1-800-227-8169.
•  For International Shipping Rates, for orders being placed outside of the Continental United States, please contact us directly at 1-800-227-8169.

       Professional Supply is not responsible for any damage caused during the shipping process. This will need to be handled directly through UPS.

•  All items are subject to our 30 day return policy, which is determined by the date of receipt.
•  Our standard 15% re-stocking fee applies on all items returned.
•  Shipping charges will not be refunded.

 Standard Returns:

•  To return and / or exchange an item that you have purchased, we ask that you contact our office to obtain an RMA number. (1-800-227-8169)
•  All items must be returned in the original packaging, including all of the original paperwork.
•  If the item appears to have been used, a refund will not be provided.

 Defective Items:

•  To exchange an item that is believed to be defective, you will need to follow the Standard return procedure.
•  After the item has been received, Professional Supply will inspect the item to determine if it is indeed defective.
•  If the item is found to be defective, we will ship a new one out at no cost to the customer.
•  If we do not find the item to be defective and the item has not been used, our standard return policy will apply.
•  If we do not find the item to be defective and the item has been used, a refund will not be provided.

       All returns/exchanges are to be shipped to:

Professional Supply
500 NW 77th Street
Boca Raton, Fl. 33487

•  Professional Supply understands the seriousness of our customer's right to privacy and would never jeopardize that in any way.
•  All of the information that you have provided, is used solely for the purpose of placing and expediting the order that you have placed with our company. Part of expediting your order does include providing UPS with your shipping information, since they are the carrier that is used to ship out all orders.
•  If necessary, either Professional Supply or UPS might need to contact you pertaining to the order.
•  Please be assured that your information is safe with us and will never be used for any other the purpose of providing you with outstanding service.
•  If you have any questions pertaining to our Privacy Policy, please feel free to contact us Monday through Friday from 8am - 4:30pm EST at 1-800-227-8169.